These terms and conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.
Whilst we have taken great care to check all specifications, weights, colours, sizes etc we would confirm that these are approximate only and that all our suppliers reserve the right to change and alter specifications, and make improvements, without notice.
Carriage is free for all orders over £50, under £50 is charged at £2.95 per order. Delivery must be made to an address within the mainland United Kingdom. All deliveries must be signed for. If you provide us with a wrong delivery address and your goods are signed for by another party, Oxford Pram Centre cannot be held responsible for any loss incurred as a result. Delivery must be made to the address at which the credit/debit card is registered. For your protection
please make sure you check all boxes carefully for any signs of visible damage and, if necessary, annotate any such damage on the delivery note presented to you by our courier. Items may sometimes be repackaged prior to despatch to save on transport costs. If you require delivery to an address outside mainland United Kingdom please contact us to discuss delivery options and pricing. On larger items delivery will normally be made within 24 hours by courier (Mondays to Fridays only
and excluding bank holidays). Smaller items will be delivered by standard parcel post normally within 3-5 working days. If delivery is expected to be longer than this then we will e-mail the Purchaser with an expected date for delivery. We do everything we can to meet the delivery times specified in this section. However, occassionally delivery times may be affected by factors beyond our control and, therefore, they cannot be guaranteed. We will inform you if we become aware of an
unexpected delay.
We will, without fail, respond to any order or e-mail within 24 hours.
We accept payment by Mastercard, Visa, Delta and Switch via the secure payment system. Payment is deducted on placing your order. You may cancel an order at any time prior to despatch of the goods. In the event that the goods are not as expected or not required they must be returned to our store within 7 days. Your product must be returned complete, unused and in "as new" condition (eg if you have opened the box to examine the product you must have done
so without damaging or marking the product in any way). It must be returned in the original box, packaging and with all accessories. The cost of returning the goods is your responsibility. A handling fee of 10% of order value (minimum of £10
maximum £25) will be deducted from the amount refunded.
In the event of your product developing a fault, the item must be returned to us for inspection at the Purchaser's cost together with a receipt for carriage costs. Normally, products will be sent to our suppliers for inspection and if it is found that a manufacturing fault has occurred within the manufacturers warranty period (normally 6 months from purchase) this will be rectified free of charge and any carriage charges incurred refunded in full. This does not cover any faults caused
by accident, neglect, mis-use or normal wear and tear. In the event of a non-manufacturing fault the repair and return carriage charge will be at the Purchaser's expense.
We do not pass details of our customers to any other party. We do not send e-mails to our customers other than what is relevant to a requested order.
Last updated 18th January 2008.
If you have any further queries about out terms, please email us at:
info@oxfordpramcentre.co.uk |
